Welcome to Dudley Car Hire. These Terms of Service outline your rights and responsibilities while using our website and rental services. By accessing our services, you agree to these terms.
Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement that you will receive upon booking confirmation or when you collect your vehicle. This agreement outlines specific terms, conditions, insurance coverage, charges, and your responsibilities related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
To hire a vehicle with us, you need to:
- To rent a vehicle from Dudley Car Hire, you must be at least 21 years old, though age restrictions may differ based on the vehicle type. A valid driving licence for the appropriate category is required, along with proof of identity and current address. You will also need valid payment information and a security deposit, in addition to any specific requirements outlined in the Rental Agreement.
Booking and Payment Process
- Reservations for car hire can be made via our website, over the phone, or directly at our Dudley office. A booking deposit may be necessary to confirm your reservation. Full payment, along with a security deposit, is usually required at the time of vehicle pickup. All prices are listed in British Pounds (£) and include VAT where applicable. We accept all major credit and debit cards, processed securely through trusted payment providers.
Vehicle Pickup and Drop-off
- At the time of vehicle collection, it is your responsibility to conduct a thorough inspection and promptly report any pre-existing damage. A vehicle condition report will be completed and signed to document the state of the car. The vehicle must be returned in the same condition as it was received, accounting for normal wear and tear. Any new damage will be evaluated and appropriate charges will apply. Ensure the fuel level matches what was provided at the start of your rental; refueling fees will be assessed for vehicles returned with less fuel. Late returns may result in additional fees, so please notify us as soon as possible if you expect to return the vehicle late. You will be liable for any parking fines, traffic violations, or other charges incurred during the rental, along with an administration fee.
Insurance and Liability Coverage
- All rentals come with basic third-party insurance included. You can find comprehensive coverage details and excess amounts outlined in your Rental Agreement. Options for additional insurance may be available to help lower your financial liability. It is advisable to review these options thoroughly. You will be liable for any damage or loss up to the insurance excess unless additional coverage is purchased. Any damage resulting from negligence or misuse remains your responsibility, irrespective of existing insurance.
6. Modifications and Cancellations
Cancellation and amendment policies differ based on the type of booking and the notice period provided. For precise information, consult your booking confirmation or Rental Agreement. Be aware that late cancellations or failure to show may incur additional charges.
7. Restricted Activities
Prohibited Vehicle Uses
- Use of the vehicle for any unlawful activities is prohibited. This includes racing, off-roading, or any other activities that could pose a risk. Transporting hazardous materials or allowing unauthorized drivers is not permitted. Driving under the influence of alcohol or drugs is strictly forbidden. Additionally, the vehicle must not be used for purposes it was not designed for, nor should passenger or weight limits be exceeded. Driving outside of agreed geographical boundaries requires prior authorization.
Breach of these terms may lead to rental termination and extra fees.
8. Liability Limits
To the fullest extent allowed by English and Welsh law, Car Hire Dudley will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, resulting from your use of our services. Our total liability for any claims is capped at the amount you paid for the rental in the past year. This limitation does not apply to instances of negligence causing death or personal injury, or to fraudulent activities.
Dudley Legal Framework
These Terms are governed by the laws of England and Wales. Disputes will be resolved exclusively in English and Welsh courts.
10. Terms Updates
We reserve the right to update these Terms at any time. Changes take effect immediately upon being posted on our website. Continued use of our services indicates your acceptance of the revised Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Dudley Car Hire Services
Riverside Way, Dudley DY1 1XX, United Kingdom
Contact Number::
441384660132